SUPPORT

HOW LONG DOES SHIPPING TAKE?
Depending on which country you are in, shipping may take longer. Items typically ship within 4-7 business days, however due to Covid-19 production and shipping times may take longer, which is unfortunately out of our control. Please allow for up to 30 days and if you still don't receive your item reach out to us so we can assist with investigating your tracking and delivery information.  

WHERE DO YOU SHIP FROM?
Free Mind Co. products are printed and shipped from the U.S. 

SHIPPING FOR MULTIPLE ITEMS
Due to the fact that we have a few different suppliers, if you order more than one item there is a chance that they will be delivered in separate packages with different shipping times. 

RETURN POLICY
Because our clothing is custom made-to-order we cannot accept returns. Please be sure and read the descriptions and the size charts carefully before purchasing. Once an order is placed we are unable to cancel it. If your item arrives damaged or something is wrong with it, please take a photo of the item and contact us so that we can resolve the issue. 

THERE'S A PROBLEM WITH MY ORDER
Please reach out to us here if you have any issues with your order.

PRINTING PROCESS & BUSINESS MODEL 
For now, Free Mind Co. uses a print-on-demand drop shipping business model. This is what works best as right now it is a one-woman show. All print vendors / fulfillment companies chosen are from the U.S. Items are created using high quality DTG printing process (direct to garment).