Shipping/Returns

HOW LONG DOES SHIPPING TAKE?
Please allow 1-2 weeks for your order to arrive—we promise it’s worth the wait! As we continue to grow, we’re working on speeding up shipping times to get your order to you even faster.  

PRINTING PROCESS & BUSINESS MODEL 
Right now, all of our clothing is made to order and printed using a direct-to-garment process before being shipped from our printing facility. This is just our starting point! As we grow, our goal is to handle fulfillment and shipping ourselves to bring you an even more personal touch. Thanks for being part of the journey—we can’t wait for what’s ahead!

RETURN POLICY
Since our clothing is custom-made to order, we’re unable to accept returns. We encourage you to review the product descriptions and size charts carefully before purchasing to ensure the perfect fit. Once an order has shipped, we’re unable to cancel it. However, if your item arrives damaged or there’s an issue with your order, we’re here to help! Simply take a photo of the item and reach out to us—we’ll work with our print partner to make things right.

LOST OR STOLEN PACKAGES
Once your order has shipped, it’s in the hands of the carrier, and we’re unable to control its journey. Occasionally, USPS may mark a package as "delivered" a day or two before it actually arrives, so please allow a little extra time.

Free Mind Co. is not responsible for lost, stolen, misplaced, or incorrectly addressed packages. If you run into any issues, we recommend reaching out to your local USPS office for assistance. Thanks for understanding, and we appreciate your support!

THERE'S A PROBLEM WITH MY ORDER
Please reach out to us here if you have any issues with your order.